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Charts - The Good, The Bad and The Ugly - Issue #444 ©

Compiled weekly from ISP reviews received.
Companies are ordered by descending overall score. Regional ISPs that have not received sufficient reviews are not included. Reviews are weighted such that old reviews count for less. Click on any blue links for more detail.


FIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Verizon FIOS4.282%$6713B+B+ABA-AMA NY IN TX VA NJ FL PA MD OR CA WA 156 recent reviews
AT&T U-Verse3.800%$10011BBA-BB+CWI MO MI TX GA CT IL OH CA 41 recent reviews
Time Warner Telecom3.265%$839BB-C+C+C+COH TX 9 recent reviews

VOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
VOIPo4.830%$163A-A+A+AA+A+MA CA 14 recent reviews
Callcentric4.824%$91AAAA+AANJ FL AB 13 recent reviews
VBUZZER4.670%$21AA+A+ABA+ON 4 recent reviews
Future Nine Corporation4.540%$81B-AA+A-A+A+OK CA 11 recent reviews
VoicePulse4.411%$185B+AA-A-A-A-11 recent reviews
PHONE POWER4.334%$158BA-AA-A-A-MO MA NY FL CA 10 recent reviews
T-Mobile VoIP4.320%$105B-AAB+BA+MI 5 recent reviews
AT&T CallVantage4.202%$307B+A-A-A-BB+IL TN CA 15 recent reviews
QuantumVoice4.205%$2916C-AAA-A-A-5 recent reviews
Vonage4.043%$267B+A-B+B+C+A-NC FL PA MD CA ON TX NJ IL 46 recent reviews
Comcast Digital Voice3.990%$3710B-BA-A-B-B+9 recent reviews
Time Warner VOIP3.860%$5312CA-AA-C+BPA NY CA 8 recent reviews
Packet83.732%$307B-A-BBC+BNY FL IL CA 10 recent reviews
ViaTalk3.691%$178BA-BB-C+BMA NY TX GA NJ CA 39 recent reviews
magicjack.com3.600%$24C-A-BBC-A-NY FL MD CA AZ MI TX IN IL 29 recent reviews
LINGO3.551%$229BB+B-B-CB4 recent reviews
Vonics VOIP2.8710%$176CBBD+C-D+IL 4 recent reviews

WIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Millenicom4.770%$525AA+AAAA6 recent reviews
T-Mobile US4.400%$401B+A-A-AA-AIL 7 recent reviews
Sprint Mobile Broadband3.954%$544BA-B+C+B+B+VA FL CA OH WI MO AZ MI TX IL 37 recent reviews
Cingular Wireless3.825%$683B+A-BBBB-MO 7 recent reviews
Verizon BroadbandAccess3.8012%$573BA-BBBBCA 5 recent reviews
Verizon Wireless Broadband3.756%$586B-A-A-BBCNY TX FL CA 11 recent reviews
Mesa Networks3.393%$635A-B+CC+C+CCO 4 recent reviews
Clearwire Wireless3.252%$404C+A-CC+CCWA CA 8 recent reviews
Sprint Broadband Direct3.182%$5112B-BC+CCC+4 recent reviews
Digis2.743%$355C+C+D+C-C-CUT 4 recent reviews

CABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
WOW Internet and Cable4.071%$637B+B+B+BB+B+MI OH 17 recent reviews
Atlantic Broadband4.040%$5316B+A-A-B+B+B-FL 5 recent reviews
Earthlink Cable Modem Serv..3.980%$428B+BA-B-BB+NY OH 9 recent reviews
Midcontinent Communications3.980%$559B-B+A-BB+B+ND 5 recent reviews
Optimum Online3.971%$446BB+A-BBB+NJ CT NY 45 recent reviews
Eastlink Cable3.920%$507BA-B+C+B+B+NS 4 recent reviews
Insight Communications3.830%$486BB+B+B-BBKY 7 recent reviews
Bright House3.800%$714BB+BBBBFL 4 recent reviews
Cox HSI3.721%$486BBBB-BBLA RI AZ KS OK VA FL NV CA 74 recent reviews
RoadRunner Cable3.721%$517BBB+B-BBWI SC MO NC NY TX ME HI FL KY CA OH 131 recent reviews
Shaw3.701%$487BB+BB-BB-BC AB 16 recent reviews
Cogeco Cable3.642%$557BBB+B-B-B-ON QC 21 recent reviews
Metrocast Communications3.583%$579B-BBBB-C+CT MD 7 recent reviews
Comcast Formerly ATT Broa..3.500%$479B-BBC+B-B-CA 20 recent reviews
RCN CABLE3.491%$848B-BBC+B-B-PA MA IL NY DC 14 recent reviews
Comcast Workplace3.3817%$907D+CA-B-B+B-MI 4 recent reviews
Comcast3.341%$557B-B-BCC+C+VA PA DC NM NH MA MN TX NJ OR WA TN UT FL CT MD CA CO MI IN VT GA IL 260 recent reviews
Videotron3.321%$646B-BB+CCCQC 8 recent reviews
CableOne3.320%$594C+B-BC+B-CIA ID MS OK 18 recent reviews
Mediacom3.271%$568C+B-B-CC+C+IA MO AL IL 20 recent reviews
Charter Pipeline3.121%$528C+B-B-CC+CSC LA NC AL TN CA WI MO MA MI MN TX GA IL NV OR WA 96 recent reviews
Rogers Hi-Speed3.052%$476C+B-BD+CC-ON 39 recent reviews
Knology2.990%$749BBC-C-CC-FL AL 4 recent reviews
Suddenlink2.840%$6611C+B-CC-C-C-LA MO OK AR TX CA WV 34 recent reviews
BroadStripe2.010%$80-B-BFFFFWA 6 recent reviews

National ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
TekSavvy Solutions Inc.4.680%$356AA-AAAABC ON AB QC 91 recent reviews
Embarq3.702%$5410BBB+BBB-MO NC TX VA NJ FL NV OH 34 recent reviews
AT&T Southeast3.652%$4718B-BB+C+BBSC LA AL NC MS TN GA FL 65 recent reviews
AT&T Midwest3.633%$4117B-B-BB-B-BMI IL OH 36 recent reviews
Qwest.net3.523%$4914B-B-BC+B-B-IA NM ID AZ CO UT MN NE WA OR 47 recent reviews
AT&T Southwest3.452%$4319B-C+BCB-BMO KS TX 15 recent reviews
Windstream3.302%$4913B-B-B-C+C+C+NM GA PA NC KY OH 27 recent reviews
Pacific Bell - SBC3.242%$4621C+C+BCC+B-CA 12 recent reviews
Verizon Online DSL3.241%$4019B-B-B-C-C+B-NY VA FL PA MD DC OH CA WV WI MA MI IN TX NJ OR WA 97 recent reviews
EarthLink3.221%$4828B-C+B-CB-C+TX FL CA 20 recent reviews
Bell Sympatico2.971%$449C+B-B-D+CCON QC 60 recent reviews

National ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
MegaPath4.1620%$15026A-B+A-B+B+B2 recent reviews
Speakeasy3.923%$8720B+B+B+BB+B-NJ CA 8 recent reviews
Cincinnati Bell3.863%$4011BBA-BBB+OH 3 recent reviews
Covad Communications3.669%$7813B+BBB-B-B-CA 3 recent reviews
Verizon west (ex GTE)3.314%$4724B-C+BCB-B-3 recent reviews
America Online3.180%$4121C+C+B-C-C+C+TN 3 recent reviews

Regional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Atlantic Nexus4.760%$383A-AA+AA+AGA 6 recent reviews
SONIC.NET4.612%$3711A-AAAAA-CA 15 recent reviews
LINKLINE4.2610%$5921A-A-A-A-B+B+CA 5 recent reviews
DSL EXTREME4.212%$4310B+B+A-B+B+A-PA FL CA 47 recent reviews
TDS4.152%$5623B+BA-B+B+B+WI TN 6 recent reviews
Acanac Inc.3.971%$208B+B+B+BBA-ON QC 29 recent reviews
Velcom3.830%$304A-B+B-B-BB+ON 7 recent reviews
AT&T Yahoo3.742%$3310BBB+C+BB+KS MI TX CT IL OH CA 55 recent reviews
AT&T DSL Service3.542%$3610B-BBC+B-BMS AL FL OH CA MO MI IN TX GA IL 64 recent reviews
PenTeleData3.5114%$646BA-B+C-C+CPA 5 recent reviews
CenturyTel Inc.3.482%$5013B-BBB-B-C+WI MO AL 17 recent reviews
TELUS3.422%$4519B-B-BCB-B-BC AB 15 recent reviews
Fairpoint Communications3.410%$548C+CB+BB-C+NH WA 5 recent reviews
Cavalier Telephone3.124%$6529C+CC+CC+B-PA MI OH 11 recent reviews
FrontierNet Internet Access2.991%$4713C+C+C+CCC-WI GA AZ NY WV 15 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.


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