dmcfarland
join:2008-06-19
Los Angeles, CA
| Lag problems and poor performance
I have been having lag problems and poor performance for about three months. DSLX had the phone company come out. They never did but they did something to the phone line. I know because there was no dial tone for about a hour. It worked for a bit then it went back downhill, The cable length is fine, I have a new modem and I installed a new filter. I am going to install a new splitter tommorow. This is a continuation from my previous post in another topic. I was asked to start a new one which I happily did. |
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sashwa
Pixie Cat Crunches and Folds
Premium,Mod
join:2001-01-29
Alcatraz
clubs: 
 ·Comcast
·Alameda Power & Te..
Host:
Broadband Modem (H..
MSN
DSL Extreme
Windstream
Southeast Asian Br..
| Thanks, dmcfarland.
As a help for others, here is that other thread with more details on your problem:
»[Line Problem] Erratic DSL Performance and Intermittent Noise on
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TH ~ NE ~ EPN ~ NC ~ TD |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| reply to dmcfarland
Thanks for starting a new thread. It actually does make it easier to follow with separate threads.
I think installing a splitter is a good avenue for you to try. Hopefully it will correct the issue but it can only help even if it isn't the full resolution to your issue. I would like to take a look at the line after you install the splitter. Can you follow up with me or our support team after you install the splitter?
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.  |
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dmcfarland
join:2008-06-19
Los Angeles, CA | I wasn't able to but It will be done. I had some personal business that required my attention. I will inform you and thanks for helping me. |
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dmcfarland
join:2008-06-19
Los Angeles, CA
| I replaced the splitter, and I am still getting lag especially on city of heroes east coast servers and I can't even stream audio. I was able to do both easily before this problem started happening in late may-early june. Here's the result of my dr-ping test I couldn't get a rating because too much stuff timed out
Sorry, 84 pings gave errors or timeouts. 74 from 103 IPs were reachable. - no record will be made.
Detail of your results
18.3ms 209.244.2.98
20.3ms 68.1.0.189
21ms 68.4.16.30
23.3ms 209.244.44.99
28ms 152.63.112.197
29.3ms hsipaccess1.sanjose1.level3.net
31ms 196.ATM7-0.XR2.SF04.ALTER.NET
31.3ms 209.244.44.51
31.3ms 68.1.0.169
32ms sl-w1-mae.sprintlink.net
35ms 64.200.140.158
39.3ms p1-1-0-0.r03.mclnva01.us.bb.verio.net
44.6ms 64.200.210.50
46.3ms hsipaccess1.seattle1.level3.net
51.6ms 152.63.107.150
52.3ms hsipaccess1.dallas1.level3.net
54.3ms 63.218.23.17
55ms hsipaccess1.denver1.level3.net
56ms sl-gw11-sea-8-0.sprintlink.net
56.6ms hsipaccess1.houston1.level3.net
57.3ms 152.63.99.34
57.6ms 66.7.153.202
60ms 204.9.126.14
61.6ms 64.200.110.74
62ms 64.200.210.190
62.6ms 152.63.102.94
65ms 208.231.96.2
65ms 64.200.210.54
65.3ms 64.5.1.13
67ms 152.63.101.250
69ms 64.200.240.82
69ms 68.1.208.30
70.3ms 63.247.69.177
70.3ms hsipaccess1.atlanta1.level3.net
71.3ms 63.247.85.1
74ms 144.232.26.45
76ms 125.at-5-0-0.TR1.ATL5.ALTER.NET
77.3ms 204.9.121.34
77.3ms acr1-loopback.Chicagochd.cw.net
77.6ms hsipaccess1.chicago1.level3.net
77.6ms 209.247.3.131
77.6ms 68.1.18.30
80.6ms 152.63.89.173
82.3ms 209.247.2.131
82.3ms 68.1.1.123
82.6ms 64.91.3.33
83.6ms 64.65.64.30
84.6ms 64.65.64.74
86ms hsipaccess1.washington1.level3.net
86.3ms 204.60.0.3
86.6ms 64.71.168.185
87ms 209.244.44.67
87.6ms 66.231.25.26
87.6ms 24.29.100.85
88.3ms 24.29.100.13
91ms 144.232.20.94
91.3ms sl-bb20-kc-11-2.sprintlink.net
91.6ms 68.11.16.30
92.6ms 209.191.128.93
92.6ms 24.29.100.41
93.6ms 204.194.39.229
93.6ms 152.63.34.133
94.6ms hsipaccess1.boston1.level3.net
96ms 152.63.19.74
97ms hsipaccess1.newyork1.level3.net
97.3ms 66.35.142.250
98.6ms 206.123.6.10
102.3ms 69.25.0.14
104ms 64.91.89.1
106.6ms 169.130.81.54
106.6ms 68.1.0.49
114ms 136.145.215.2
142.6ms 63.251.160.75
195.6ms 207.245.34.122 |
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sashwa
Pixie Cat Crunches and Folds
Premium,Mod
join:2001-01-29
Alcatraz
clubs: | Dr. Ping doesn't work right most of the time so I wouldn't wouldn't worry about what it says. That's not to say you aren't having connection problems. |
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dmcfarland
join:2008-06-19
Los Angeles, CA | Thanks for that clarification. Are there are any other diagnostic tools out there that perform the same function but work better? |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| I took a look at your current line readings and they look good. They are below for your reference. I would recommend running a continuous ping to the gateway to see if you see any lag there.
DN STREAM SPEED The line is running at the maximum bit rate of 6016 kbps.
UP STREAM SPEED The line is running at the maximum bit rate of 768 kbps.
DN STREAM S/N The line noise margin is 14.0dB, which is above the target noise margin of 6.0dB.
UP STREAM S/N The line noise margin is 13.0dB, which is above the target noise margin of 6.0dB.
DN STREAM POWER The line power is 19.0dBm, which is below the maximum of 20.0dBm.
UP STREAM POWER The line power is 12.0dBm, which is below the maximum of 13.0dBm.
DN STREAM LINE CAPACITY The line is running at 77.0% of relative capacity on downstream transmission path.
UP STREAM LINE CAPACITY The line is running at 79.0% of relative capacity on upstream transmission path.
--
George
General Manager
DSL Extreme
Will work for reviews. |
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dmcfarland
join:2008-06-19
Los Angeles, CA
edit:
September 1st, @08:34PM
| How much data should I ping the gateway with to get a proper reading? Thank you again for looking into this. You've been one of the better techs to assist me. |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA | You can run it for about 1,000 times and see if the results stay consistent. You don't have to provide all 1,000 results though. |
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dmcfarland
join:2008-06-19
Los Angeles, CA
| reply to dslx_gm
Speed Test #56801024 by dslreports.com
Run: 2008-09-03 13:29:03 EST
Download: 2196 (Kbps)
Upload: 817 (Kbps)
In kilobytes per second: 268 down 99.8 up
Tested by server: 2 java
User: 2 @ dslreports.com
User's DNS: dslextreme.com
Compared to the average of 195 tests from dslextreme.com:
* download is 25% better, upload is 110% better
Thats a speed test I just took. My tier is 3000-6000kbps. Like I said the problem is intermittent. I can reboot my pc and modem and it will come back to normal for a bit, then it will start lagging again. And thanks for the ping info. |
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DSLX_Zak
Premium
join:2007-01-04
Salt Lake City, UT | I apologize if this has been asked. Have you replaced the modem for this issue? |
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dmcfarland
join:2008-06-19
Los Angeles, CA
| Good news the connection worked really well on Saturday night and I seem to be doing fine today. I already have gotten a replacement modem. I don't know what you guys did but it seems to be working like it did. If I encounter problems again Ill be sure to let you know.
Thanks!!!  |
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