mythgard
join:2006-01-18
Onalaska, WI
 ·CenturyTel Inc.
| Only getting 8mbps on 10mbps line!
I have had CenturyTel in Onalaska, WI since November of 2007 and have tried to talk to their technical support numerous times about only getting 8mbps speed on my 10mbps line. I work for an ISP in CA (telecommute) and know how to TS my DSL line. I just need to know if I am capped at the lower speed, are there line code violations or noise on the line? What is it?!?!? I tried to get this information from the technical support rep and they just wanted to have me go through the control panel and do a bunch of unrelated stuff!
Hopefully someone from CenturyTel will look at my account and let me know what is going on... |
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dsldude08
Premium
join:2008-01-03
La Crosse, WI
·CenturyTel Inc.
| Most likely because your distance is too far for a full 10, or your line is too small, such as being 26 gauge instead of 24 gauge. Also, the 10 is "up to", meaning no guarantee that you will receive the full 10. The prices are the same from 3-10 on copper, and 15 on fiber. |
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fuffer
RF is Good For You
Premium
join:2001-06-21
Mukwonago, WI
clubs: | reply to mythgard
What modem do you have?
A lot of the earlier revision Westells topped out at around 8. |
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dsldude08
Premium
join:2008-01-03
La Crosse, WI
·CenturyTel Inc.
| fuffer, I had forgotten all about that! Thanks!
Check your Westell model number...if it is not "E" for the 6100 you will not attain higher than 7-8. If you have the Westell 327w (wireless router) then you should be OK, or even the Westell 7400 (rarely used 4-port non-wireless router).
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"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln |
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Time Keeper
Premium,VIP,MVM
join:2004-01-07
Kimberling City, MO | reply to mythgard
Also, log into your modem and find the DSL stats page and post the results. That will help us tell if you're set at 8 due to line distance from your DSLAM. |
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mythgard
join:2006-01-18
Onalaska, WI
·CenturyTel Inc.
| reply to dsldude08
said by dsldude08 
Check your Westell model number...if it is not "E" for the 6100 you will not attain higher than 7-8. If you have the Westell 327w (wireless router) then you should be OK, or even the Westell 7400 (rarely used 4-port non-wireless router).
[/BQUOTE :I have a Zoom ADSL Modem capable of up to 10mbps ADSL2+, so I am pretty sure that isn't the issue. |
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dsldude08
Premium
join:2008-01-03
La Crosse, WI | Can you please IM me your phone number so I can check into this more thoroughly?
Thanks. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| reply to mythgard
Does not matter what xDSL Modem that you have. What only matters is your xDSL Stats. Post the Downstream Attenuation, Downstream SNR, Downstream Power Output, Downstream Capacity Used, and Downstream Sync Rate plus the xDSL Modulation being used by the Modem.
If you know how to TS DSL, you would know that it is only the xDSL Stats that truly matter and that they need to be posted to determine what is happening with the xDSL Line.
Regards,
Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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dsldude08
Premium
join:2008-01-03
La Crosse, WI
·CenturyTel Inc.
| reply to mythgard
Ok, everything including your distance, just under 4,000 ft and your cable size, 24 gauge, is just fine for 10MB. It's still not a guarantee that you get the 10MB, but if any way possible you could post your modem transceiver stats it would be appreciated so all of us can take a look.
Thanks.
--
"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln |
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mythgard
join:2006-01-18
Onalaska, WI
·CenturyTel Inc.
| Here is all the information that I could pull directly from the modem:
ADSL Status
This page displays ADSL Status Information
Item Status
ADSL Status Showtime/Data
Downstream Speed 8128 Kbps
Upstream Speed 896 Kbps
Standard Multimode
Local Remote
SNR Margin 17.5 dB 10.0 dB
Line Attenuation 19.0 dB 4.5 dB
Transmit Power 1.17 dB 19.77 dB
Counters Local Remote
Interleaved Fast Interleaved Fast
CRC: 0 63 0 104
FEC: 0 0 0 0
HEC: 0 53 0 69
ADSL Parameters and Status
Vendor ID: 00B5GSPN
Revision Number: E.21.1.16
Serial Number:
Local Tx Power: 11.7 dB
Remote Tx Power: 19.77 dB
Local Line Atten.: 19.0 dB
Remote Line Atten.: 4.5 dB
Local SNR Margin: 17.5 dB
Remote SNR Margin: 10.0 dB
Self Test: Passed
ADSL Standard: Multimode
Profile Main
Tx Line Rate: 896 Kbps
Rx Line Rate: 8128 Kbps
Framing Structure: Framing-3
Trellis Coding: Enable
Power Management Mode: L2, L3 Not Allowed |
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Time Keeper
Premium,VIP,MVM
join:2004-01-07
Kimberling City, MO
| It may be that the DSLAM you're working out of isn't ADSL2 capable, or if it is, you're not on an ADSL2 card. It doesn't show whether the modulation is G.DMT or ADSL2+, it just says "Standard Multimode", so the determination needs to be made if you're even on equipment that will support speeds higher than 8 Mbps. Maybe dsldude can find that out for you. |
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dsldude08
Premium
join:2008-01-03
La Crosse, WI | Yeap, already opened a ticket to have this checked by the tech. |
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mythgard
join:2006-01-18
Onalaska, WI
·CenturyTel Inc.
| said by dsldude08 :Yeap, already opened a ticket to have this checked by the tech. Thank you! I have to say that I don't think that I have ever had such a quick response from any company before! Nice job CenturyTel! I hope that I can get the 10mbps! |
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mythgard
join:2006-01-18
Onalaska, WI | reply to mythgard
Well, a CenturyTel technician came by and determined that the Zoom 5615 (that is supposed to be ADSL2+) wasn't. Swapped in a Westell modem and BAM! 12mbps! Thank you for all your help! |
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Time Keeper
Premium,VIP,MVM
join:2004-01-07
Kimberling City, MO | reply to mythgard
There ya go.  Glad ya got it where ya need it. |
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dsldude08
Premium
join:2008-01-03
La Crosse, WI | reply to mythgard
Sweet!  |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| reply to mythgard
said by mythgard :Well, a CenturyTel technician came by and determined that the Zoom 5615 (that is supposed to be ADSL2+) wasn't. Swapped in a Westell modem and BAM! 12mbps! Thank you for all your help! Ouch, that has to sting. 
Did you not try updating the Zoom Firmware or setting it manually to ADSL2+ instead of Multimode?
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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