Sc0tt
Kneedragger
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join:2000-11-13
Stockholm, NJ
 ·PenTeleData
| [Vista] Workstation MFC application error...
i am having a problem with vista that is driving me nuts. i have a Sunna D60 vinyl cutter hooked up to my machine, and it runs off a program called "summa winplot". the workflow goes like this---Coreldraw X4----->Winplot----->cutter cuts design.
here's the problem: when i hit the winplot plugin button in coreldraw, winplot ALWAYS opens fine. i hit the cut button in winplot, sometimes it cuts fine, but other times i get the error message: "Workstation MFC Application has stopped working" or something close to that. i looked at the event viewer logs, and it says the fault is caused by MFC42.DLL, unknown, or KERNEL7.dll. i also sometimes get an out of memory error, but very rarely. the people at summa told me to turn off UAC, but that makes no sense to me if winplot works sometimes.
i have all sorts of error logs if anyone wants to take a stab at this. it's the only problem i've had with Vista that i can't figure out so far. BTW, it worked FLAWLESSLY on the 32 bit version of vista.
oh yeah---the PC's specs:
Abit IP35 PRO mainboard
Q6600 2.4 quad proc
4GB Geil ultra ddr26400
Windows Vista Ultimate X64 SP1 (problem happened pre-SP1 also)
i don't think anything else matters hardware wise, but if needed i'll post the whole list. |
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MSeng
Premium,Ex-Mod 2001-08
join:2000-07-13
Ork
clubs: | Is it possible the winplot program replaced (overwrote) MFC42.dll with another version? Can you check to see if multiple versions of those .dll's exist?
--
If things get any worse, I'll have to ask you to stop helping me. |
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Sc0tt
Kneedragger
Premium
join:2000-11-13
Stockholm, NJ | reply to Sc0tt
MFC42.DLL, version 6.0.8267.0 is the one in the error log, but the version i found in windows--->system32 is 6.6.8063.0 as is the one in windows---->syswow64
the one giving the error is in the summa winplot folder. |
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auggy
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join:2001-12-24
Brockville, ON
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Host:
Microsoft help
| said by Sc0tt  :the one giving the error is in the summa winplot folder. Try renaming the MFC42.DLL in the summa winplot folder to MFC42.OLD which will render that particular file inactive.
If multiple versions of a file, such as the MFC42.DLL, exist in different locations that can be a problem. |
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Sc0tt
Kneedragger
Premium
join:2000-11-13
Stockholm, NJ
·PenTeleData
| said by auggy :said by Sc0tt :the one giving the error is in the summa winplot folder. Try renaming the MFC42.DLL in the summa winplot folder to MFC42.OLD which will render that particular file inactive. If multiple versions of a file, such as the MFC42.DLL, exist in different locations that can be a problem. will do. i'll post back later and let you know if it worked.
thanks!! |
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Sc0tt
Kneedragger
Premium
join:2000-11-13
Stockholm, NJ | reply to Sc0tt
well holy *%^$
it looks good so far. i've been using the cutter for 1/2 hour without incident. if it happens again, i'll post back here, but so far so good!!!!
thanks!!!!!!! |
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auggy
Premium,Mod
join:2001-12-24
Brockville, ON | You're welcome. |
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Sc0tt
Kneedragger
Premium
join:2000-11-13
Stockholm, NJ
edit:
March 28th, @08:22PM
| reply to Sc0tt
i do have one quick question about the file in question though. will it cause any problems that i renamed the newer one, and the program is now using the older one? should i update the files in the system folders? |
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MSeng
Premium,Ex-Mod 2001-08
join:2000-07-13
Ork
clubs: | It should not cause any problems at all. I would leave the ones in the system folder alone.
--
If things get any worse, I'll have to ask you to stop helping me. |
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Sc0tt
Kneedragger
Premium
join:2000-11-13
Stockholm, NJ
·PenTeleData
| said by MSeng :It should not cause any problems at all. I would leave the ones in the system folder alone. cool. thats what i will do then. guess i should have figured on the "if it ain't broke don't fix it", but thought i'd ask just in case 
thanks again for the help. you've saved what's left of my sanity LOL. |
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auggy
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join:2001-12-24
Brockville, ON
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Host:
Microsoft help
| reply to Sc0tt
said by Sc0tt :i do have one quick question about the file in question though. will it cause any problems that i renamed the newer one, and the program is now using the older one? should i update the files in the system folders? The version of the MFC42.DLL that was in the summa winplot folder was 6.0.8267.0 while the version of the MFC42.DLL in the System32 (and SysWOW64) folder is 6.6.8063.0.
I had to look twice but the version in the System32 folder is the later version. (6.6.8063.0 > 6.0.8267.0).
What is interesting is that there was no problem on Vista 32-bit.
Was the same version of Winplot used on Vista 32-bit?
Are you now using the latest version of WinPlot? |
|
Sc0tt
Kneedragger
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Stockholm, NJ
·PenTeleData
| i am using the latest version of winplot. it is the same version i was using under vista 32 bit. never had a hiccup using 32.
LOL---i didn't catch the version number until you pointed that out. i just looked at the "8063" and "8267"  |
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Sc0tt
Kneedragger
Premium
join:2000-11-13
Stockholm, NJ
·PenTeleData
| reply to Sc0tt
well, it happened again today. here's the event viewer entries:
Faulting application WinPlot.exe, version 6.8.0.1, time stamp 0x47b0397b, faulting module MFC42.DLL, version 6.6.8063.0, time stamp 0x4791a6f4, exception code 0xc0000005, fault offset 0x00029321, process id 0x1058, application start time 0x01c891f55abebfd0.
Faulting application WinPlot.exe, version 6.8.0.1, time stamp 0x47b0397b, faulting module KERNEL7.dll, version 0.0.0.0, time stamp 0x41e689c3, exception code 0xc0000005, fault offset 0x0000838b, process id 0x1058, application start time 0x01c891f55abebfd0.
it seems to be much less frequent though....... |
|
auggy
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edit:
March 29th, @09:14PM
| The KERNEL7.dll from the second error should be found in the Summa Winplot folder.
You can try renaming the KERNEL7.dll to KERNEL7.old and see if makes a difference but I am not sure what functionality that may remove from the Summa Winplot program.
There does seem to be some program incompatibility between the Summa Winplot program and your current Windows installation.
Is everything the same comparing your installation of Summa Winplot in Vista X64 and Vista X86. That is, were you using the same version of Summa Winplot in Vista X86? Also, were you using the same version of CorelDraw?
Have you tried uninstalling Summa Winplot and then cleanly reinstalling Summa Winplot?
Did you install anything else for Summa Winplot or CorelDraw in Vista X86 such as Visual Basic? |
|
Sc0tt
Kneedragger
Premium
join:2000-11-13
Stockholm, NJ
·PenTeleData
edit:
March 30th, @10:00AM
| reply to Sc0tt
i had the same exact setup under X86. i did upgrade coreldraw from X3 to X4, but it was an attempt to resolve this problem. the newer version of corel made no difference.
i'm going to try renaming KERNEL7.dll and see what happens. i will also try a fresh reinstall if that doesn't work.
i haven't updated either of the programs. corel X4 has no updates yet, and winplot i have never seen patches for---they just release newer versions. i don't think VB was installed unser X86, but i'm not sure.
EDIT
i renamed KERNEL7.dll, and the program wouldn't even open. i did a fresh install, and got the MFC42.dll error again, then remembered to rename the one in the winplot folder. i then purposely sent an insanely detailed file to winplot to see if i could get it to crash, but it hasn't yet since the rename of the MFC42.dll file. we'll see what happens later when i start cutting more decals. |
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Sc0tt
Kneedragger
Premium
join:2000-11-13
Stockholm, NJ
·PenTeleData
| reply to Sc0tt
well, it is happening regularly again. was fine for a few days not all has gone to hell again. this is the only program that gives me problems, so i think a hardware problem is out of the list of possible problems.
damn this is driving me nuts. |
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auggy
Premium,Mod
join:2001-12-24
Brockville, ON
·Bell Sympatico
Host:
Microsoft help
| If you check here:
Start > Control Panel > Classic View > Problem Reports and Solutions > View problem history
Then, if you right-click any of the errors and select "View problem details" is there any other information given?
Also, you said you were getting "out of memory" errors. Do you remember the exact error you were getting? |
|
Sc0tt
Kneedragger
Premium
join:2000-11-13
Stockholm, NJ
·PenTeleData
edit:
April 4th, @04:55PM
| reply to Sc0tt
Problem Event Name: APPCRASH
Application Name: WinPlot.exe
Application Version: 6.8.0.1
Application Timestamp: 47b0397b
Fault Module Name: KERNEL7.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 41e689c3
Exception Code: c0000005
Exception Offset: 0000838b
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Problem signature
Problem Event Name: APPCRASH
Application Name: WinPlot.exe
Application Version: 6.8.0.1
Application Timestamp: 47b0397b
Fault Module Name: MFC42.DLL
Fault Module Version: 6.6.8063.0
Fault Module Timestamp: 4791a6f4
Exception Code: c0000005
Exception Offset: 00029321
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 7577
Additional Information 2: e699c0b8aa2aa84d4a1ed5f53845f69f
Additional Information 3: 8d8b
Additional Information 4: 095f6950e5399fdaba03d2a1e5901a55
Problem signature
Problem Event Name: APPCRASH
Application Name: WinPlot.exe
Application Version: 6.8.0.1
Application Timestamp: 47b0397b
Fault Module Name: MFC42.DLL
Fault Module Version: 6.6.8063.0
Fault Module Timestamp: 4791a6f4
Exception Code: c0000005
Exception Offset: 00029321
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 7577
Additional Information 2: e699c0b8aa2aa84d4a1ed5f53845f69f
Additional Information 3: 8d8b
Additional Information 4: 095f6950e5399fdaba03d2a1e5901a55
these are the latest ones.
the out of memory message was from winplot, and IIRC all it was was a pop up box that said "out of memory" with an "OK" or "close" button. it was a pretty vague error message LOL.
the 2 culprits still seem to be MFC42.dll and KERNEL7.dll
edit:
here's a new one---it says stackhash was the faulting module? swahili to me......
Problem Event Name: APPCRASH
Application Name: WinPlot.exe
Application Version: 6.8.0.1
Application Timestamp: 47b0397b
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Problem signature
Problem Event Name: APPCRASH
Application Name: WinPlot.exe
Application Version: 6.8.0.1
Application Timestamp: 47b0397b
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 8901478d
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311 |
|
auggy
Premium,Mod
join:2001-12-24
Brockville, ON
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Host:
Microsoft help
| What locations does the MFC42.DLL exist in?
Do a "Search" of the system for MFC42.DLL.
Try an "Advanced Search" and select a Location of the C: drive and select to include "non-indexed, hidden and system files".
Does the MFC42.DLL exist in any third party program folder? |
|
Sc0tt
Kneedragger
Premium
join:2000-11-13
Stockholm, NJ
·PenTeleData
edit:
April 5th, @07:51AM
| here's the search results:
all seem to be in microsoft folders. all are the same version also--- 6.6.8063.0 |
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