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 Review by bigxl31 
Posted: a few hours ago
member for 6.8 years, 887 visits, last login: a few hours ago
 Englishtown,Monmouth,NJ
 Contract price not specified.
 "20/20 Is So Stable !!! , Picture Quality is the best i have seen ! tons of HD Channels"
 "When i signed up Verizons main activation server went down , i did not have tv for 1 night ( the 1st night )"
 "if you have it in the area GET IT !"
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I ordered everything on verizons fios website .. placed the order got basically every channel
- all movie packages
- all sports
- all HD
(3) HD boxes , (1) Multi-room box HD DVR , unlimited Phone , and 20 / 20 internet !!!
they dropped the fiber 4 days later to the house, then aug 15th the installer comes around 9am ( they said 8 but we all know .. they are union why start then heheh ) install was great , nice friendly guy .. he sure did love to talk alot ! but got the job done by 6pm , it was an all day event but great
i am really surprised with all the hd and digital channels .. and the internet is unreal fast .. i did a speed test and was getting about 2600K down and about 1400K up .. yes real K per second .. did a speed test using Multiple FTP connections
So far its Great!!!
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Review by reese
Posted: 1 days ago
member for 20 days, 20 visits, last login: a few hours ago
Staten Island,Richmond,NY
Contract price not specified.
"Fantastic speed, no dropped connect, speed is CONSISTENT at all times of day"
"6 hour installation"
"Wouldnt go back to Roadrunner if they paid me, FIOS is simply superior"
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After dealing with 3 years of problems with Roadrunner, connection speed slow down to the point of being unusable in the daytime, constantly going down and generally inconsistent service was happy when FIOS was available in my area. FIOS has thus far exceeded my expectations, have had zero problems and speed is as advertised for me 99% of the time.
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Review by dirtwarrior
UPDATED: 1 days ago
member for 160 days, 75 visits, last login: a few hours ago
Mount Rainier,Prince Georges,MD
$140 per month (12 month contract)
 about 60 days
"alot of bandwidth for the price"
"not many it rocks"
"fios has a the best picture quality you will ever see and it cost less then cable you will love it."
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I use to have comcast and fios is 50% bette. i did have a bad install tech he did'nt make sure everything was working before he left and therefore i was stuck whith no guide an no internet verizion had no idea what was wrong 3 months later they finally fixed it bad wire to the router was the problem and it took'em 3 months to fix but they did and now its good. i also had a billing problem but they fixed that as well bottom line is verizion strides to get things right and you cant put a price on that. fios for the when
Attached images and files
Followup comments:  
r u foe reel
@verizon.net | dummest people i have ever experienced W H A T !!! You got to be kidding | |
| | dirtwarrior
join:2008-03-21
 ·Verizon FIOS
| Re: dummest people i have ever experienced I'm not joking i wish to god they fire my sales rep,idiot was way of on the price he told me $120 a month was all i had to pay for tv phone internet i got billed $260 for my first month then $240 the next in now its around $189 a month in I'm only getting basic cable in 5meg 2meg net. was i should say i upgraded to 15/15 in added HBO in STARS my bill now is at only $140 a month for 12 months in also 3 months free. they gave me this deal after there tech installed shit have ass i give him credit he did it in one day by his self,but he left me with no guide in a serious internet problem do to a bad wire going to the router in one tv in the house had pixelization on HBO channels finally the dam box stopped working in VZ replaced the splitter out side in now every thing is working also VZ missed a handful of appointments 12 in all no joke they were that busy in MD in i spent around 70 hours talking to dump ass fios techs from month to month tell VZ finally figured what was wrong anyways I'm stopping here just thinking back is a nightmare. they fixed it in fixed my bill as well in though I'm not happy I'm not mad ether I'm some were in between in this is my experience with VZ. but i love it now that its fixed | |
| dirtwarrior
join:2008-03-21
edit:
August 20th, @12:17AM
| skeedat If you see this look how far away this server is and look at my ping buddy 95ms across 8800 miles thats owning | |
| | | | | dirtwarrior
join:2008-03-21
·Verizon FIOS
| Re: skeedat you seem to think cable is better then fios and therefore your an idiot period, also your 2050 miles closer then me and that's alot that's like going to LA after wellington point is fios is and will be on top of cable and though it sound's like im be littling you Im not im just pointing out fios strong points just like you idiot's point out cables. my advice to cable hsi is your gonna lose an end 30 years the whole world will be 100% fiber to the home and thats a wrap. go blow some cox out your ass. | |
| | | | 
Skeedatl
Ah, push it - push it real good
Premium
join:2007-12-26
The Cloud
·Verizon FIOS
 ·Cox HSI
 ·MegaPath
 ·Cox VOIP
·Verizon west (ex G..
·ViaTalk
·Time Warner VOIP
·RoadRunner Cable
edit:
August 22nd, @10:45AM
| Re: skeedat No, I don't think cable is better otherwise at that house I would have still have TWC instead of FiOS. This whole thing started with your review trolling.
You starting this pissing contest by coming unsolicited in to my Cox review and called me an idiot for being a Cox sub and that I should pray for FiOS and that FiOS destroys Cox. Which is simply bullshit. Every one of your claims and lies has been refuted many times, most by your own words detailing your nightmare experience with Verizon.
Even better, in your eagerness to call people who don't have FiOS idiots, you missed the fact that I was already a FiOS subscriber and have had the big 50Mb tier you brag about being available and currently have the same 20Mb tier you do.
You can excuse make for your mediocre test results all you want. FiOS doesn't destroy or own anything and your nightmare install experience, mediocre speed test and latency results prove as much. FiOS is good, but not the end all be all that you think it is and and worse, have you review trolling calling everyone else idiots over.
Do yourself a favor. Ditch the bragging and review troll bullshit and just enjoy the service that took 70 hours on the phone, 12 missed appointments and 3 months to finally get working at an acceptable level. | |
| | | birdfeedr
Premium
join:2001-08-11
Warwick, RI
·Verizon FIOS
edit:
August 22nd, @07:07AM
| The Wellington server is not typical for ping and distance. See the article at »www.citylink.co.nz/information/ for some details of their network. I think the reason they are exceptional is the number and arrangement of their peering.
All the other ISPs in New Zealand have much higher ping times with corresponding lower speed tests. Remember optimal RWIN is a function of speed and latency, because you still need the return ACKs before you can accept the buffer as complete.
From their website, it appears CityLink was designed by real engineers. 
Edit to add speedtest results to Wellington on 20/5 FiOS. | |
| | | | | | | | | | m00ntan
join:2004-03-20
Parkville, MD
| Better hope your connection stays lit Don't bet on FIOS. If Verizon steps on your line, it can be a week before you get a repair. It's a week if you get up each morning dialing the same number and talking to the same people, starting from the beginning, like Bill Murry in Groundhog Day. Every day ends the same at 5:00 PM with the realization that the repair was never dispatched. So you get up the next day and start from the beginning again, over and over.
I choke on Verizon's phone mail "Verizon is very committed to your repair appointment." A classic marketing misnomer to clarify that your repair is not important.
Maybe satellite will be the answer. It may not be fast, but the squirrels don't seem to bother it. | |
| dirtwarrior
join:2008-03-21 | I really don't Think squirrel's can eat through the cable, and if so that squirrel has to be on PCP are METH eating through a cable is no easy feat for you'r average squirrel. | |
| NbWY1
join:2003-05-23
Columbia, MD | FiOS I'm only getting 20/15 (on average) out of my 20/20.. but it's a hard thing to complain about for the price  | |
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Review by GinoD39
Posted: 1 days ago
member for 1 year, 5 visits, last login: 1 days ago
Succasunna,Morris,NJ
Contract price not specified.
"Reliable service"
"MANY teething problems, customer service needs work"
"Good service, not great"
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I've had Verizon service in one form or another for over 10 years, starting with dial-up, then DSL, then FIOS internet, then, for the last year, FIOS with TV. After 30 years of being abused and ignored by Cablevision, Verizon is almost a miraculous improvement...almost. It is very reliable, having lost it only once in the last 2 years, and then only for a couple of hours. Their TV service is head and shoulders ahead of Cablevision in reliability, programing, and cost. I had considered dish TV service, but there wasn't enough programing or cost difference between it and cable, and our home is completely immersed in huge oak and hickory trees, so reception was a concern. When FIOS TV came through town, we were among the first to install it, and I haven't had any reason to be sorry. There have been a few moments with Verizon TV however, particularly with their "Interactive Program Guide" and their inability to resist tweaking it to death. The original was lousy, and their revision is much better in that it works most of the time. What is annoying is their constant revision of the listings' format (like eliminating the cast listing for movies). Just when they seem to have gotten the thing to be acceptable, they change something, usually for the worse. Also, they had a lot of problems with service handling at the outset, but that now seems to be under control.
In short, just about all of their deficits can be described as "teething problems", and could be expected with a new undertaking of this magnitude. At least, they seem to be doing something about them, something that Cablevision never seemed to understand. I would recommend them over their New Jersey competition in a heartbeat.
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Review by rkd1
Posted: 1 days ago
member for 1 year, 23 visits, last login: 2 days ago
10552-1801
$136 per month (month by month)
about 2 days
"Great upload speed"
"If it goes down prepare to wait for repair"
"Not sure it's really worth it"
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I have had Fios internet, phone and TV service for just over a year now and my family and I are pretty pleased with it. We have the 20/5 triple package which was about $120.00 for the first year and is now $136.00. The install was fairly smooth but it took the tech a longer time to install than it should have but it was one of the first times the fellow had done it so the process is probably much faster now.
One thing that was not clearly stated to me via the sales people was that the deal only applies after a month of paid service at the full price which can be a shock. I don't recall the amount but I was very angry about it and made it clear to them.
Customer service seems to be pretty typical. Phone techs and reps are nice and relativly knowledgeable. Other than my first conversation with them about the first bill I have only used them once but it was a big problem. One morning about a week ago I lost all service. No phone. No internet. No TV. I called them right away and a tech determined that the problem was outside and likely a problem with the line on the pole. He told me he would try and have a tech there that afternoon and guaranteed that one would be there the next day before 4pm. I waited at the house all afternoon and nobody came. I called and was told that it was scheduled for the following day and that the tech must have made a mistake scheduling. I was then told that a tech would be there the next day. Again I waited at home and again nobody came. At 5pm I called and was assured that a tech would be there.....eventually. Finally at 8pm that night a fellow showed up and fixed it in about 5 minutes. Bottom line....3 days of no service. Bad. Very bad.
So customer service is terrible so now how about the service itself?
Phone service is great. No complaints at all about the quality of sound.
TV service is good. I say "good" and not great because of the lack of MSNBC in the available channels. Also, we have the DVR service and I often wish the drive in the unit was bigger. HD programming uses a huge amount of space and I often have to clear out shows I would otherwise keep longer.
Internet service is good as well. I really don't notice that much of a speed difference between Fios and our old Time Warner cable service except when it comes to upstream speed. I upload tons of photos of my family for out of state relatives and doing so is now much much faster. It used to take hours and now it's minutes.
Hope this helps you decide.
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 Review by el3ment000
UPDATED: 2 days ago
member for 183 days, 6 visits, last login: a few hours ago
Beaverton,Washington,OR
$149 per month (24 month contract)
about 13 days
"Super Fast. Reliable. Available. Reasonably Priced"
"Terrible router.. Terrible Billing"
"Still prefer this over cable or dsl."
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I love FiOS even though I constantly complain about their router, poor billing, and poor ordering process.. If they give you an Actiontec router, be prepared for your wireless clients to time out from time to time... This is, no doubt, a widespread issue with this Actiontec Router.. Many people, I read, Are having the same issue...
For my Local wired clients, it is awesome.
Ordering was a complete nightmare... I ordered on the internet for a good deal.. Didn't hear back from them.. They had lost my order. I had to order it at full price with no deal.. Pretty much expect to get a heart ache when you talk to verizon... But once you get everything set up correctly(Which may take awhile), the service is solid...
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Review by old_wiz_60
UPDATED: 2 days ago
member for 3.2 years, 884 visits, last login: a few hours ago
Bedford,Middlesex,MA
$136 per month
"Stable Connection, good speeds, good quality TV."
"Billing Service abominable!"
"FIOS works well most of the time."
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I have had FIOS for 1 year now in Bedford Mass. I was an early adopter. Installer was not familiar with my MAC, but I handled that part of it. I have only lost the connection once or twice and that was due to local power failure that left the entire neighborhood dark. I have not used tech support at all, so my rating for tech support is a guess. I have the lowest tier, 5MB, which was fine since I was on dialup. I have the dlink 624 router. Their website said it would not work wireless with a MAC, but it worked just fine. I suspect they say this so they don't have to try to do tech support. I don't use the verizon e-mail or their 'verizon central'. A little confusion on the install, they did it in two days, first day installed wire and the box outside, 2nd day inside. I ordered via web.
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Updated 12/11/07. We upgraded to triple play with FIOS TV on 12/3/07. Interesting setup, needed new router (which they provided) since the schedule is received via the net. Saved a bit of money due to triple play (had Comcast before for cable). They were late arriving, but did call, and techs apologized and said other install went over expected time. Contrast to the original install, the techs knew more about the system (which isn't surprising as they've had time to learn the newer stuff). FIOS Tv runs fine, at least as well as Comcast, and we get more channels for lower price. No problems since install.
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Update July 25, 2008. Now we have billing issues. In May, they raised the price of the internet connection by disconnecting and reconnecting, ignoring the fact we signed for two years. (Billing tried to fix it, but apparently they can't.) This apparently caused rest of system to think we no longer have the triple play. Our monthly bill went from $ 138 to $ 180! I'm now planning to dump FIOS TV; it's not worth the new prices. The billing people try to help, but they are stuck with a computer system that is hideous. FIOS TV is now $80 per month, where before it was $62. I can't figure out how they can get away with raising prices after agreeing to keep the price for 2 years!
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Updated July 28. After speaking with a Verizon rep they told us the billing system is known to screw up like this. They apologized and told me they would issue a credit and it will be correct next month. I'm happy they can correct the billing - the service is great otherwise.
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August 25, 2008. Not surprisingly, the Verizon billing is STILL screwed up! Despite repeated calls and "promises" to fix it, Verizon is unable or UNWILLING to fix it. Our bill should be 141 per month according to the Verizon reps, but this time it is $169. They are simply unable to fi x the billing system and I am getting very very tired of having to call them EVERY SINGLE MONTH to complain. The billing people TRY to help, but they are totally stuck with a system that . I guess it is time to finally file a formal complaint with the State public utilities. Verizon is simply unable to fix their own errors, or unwilling to do so.!!!!!
Followup comments: 
Technogeez
Misanthropic curmudgeon
Premium
join:2007-01-20
Brandon, FL | Get the state involved Call your state's department of consumer affairs. | |
| vtec30cl
join:2004-01-07
Washington, DC | billing Call daily. Ask to speak to a manager or someone above a supervisor. verizon should be investigated by the FTC because EVERYONE knows they are messing up their billing and the practice is criminal. | |
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 Review by FastiBook
UPDATED: 2 days ago
member for 5.6 years, 321 visits, last login: a few hours ago
Newtown,Bucks,PA
$34 per month (12 month contract)
about 14 days
"Install tech had lots of knowledge, blazing rock solid speed."
"Can't afford the 30/5 package."
"This service rocks. Highly recomended for power users/gamers."
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We spent about a month researching FIOS from verizon. We saw a few people in our development have it installed, and we really needed something more friendly to 2-3 people online at a time going full blast. We had to wait 2 weeks for the internal and final part of the install, but this was only because they were booked solid till then. The folks who ran the conduit from the street side terminal were professional, left no mess. Looked like they were never there. The tech who did the house wiring informed us of all the different ins and outs of the service, and optimized our wireless router for the higher speeds we needed for multiple computers. Once he left we were in great shape, total time from arrival on site to handshake job well done: 3 hours 3 minutes. I can't wait for FOTV!
To sum it up we ordered the 15/2 mbps service. We received bundled service discounts, bringing the price down to 34.95 a month, up only 2 dollars from our previous 1.5/384 DSL service. The whole process went smoothly, with no complaints. We have a D-link extreme g wireless 4 port router, with the typical ONT outside where the fiber comes up out of the ground. CAT5E cable from there to the router. We have a dynamic IP via PPPoE. All calls in to FIOS tech support have been more than satisfactory.
Update!~ Well here we are in august of 2008! Service has been great, no complaints at all. Our poor actiontec router died from overheating a few weeks ago, so they sent a tech out to hook up a new revised version of the same model (to prevent overheating). They did this the same day!! Speed has remained rock solid in consistency, and we are now upgrading (free) to a 20/5 package that has taken over the 15/2's spot. Should take a few days to kick in on their end, but when it does i expect it will continue to be rock solid. We are heavily contemplating getting the bundled phone/internet/tv package for only 172 a month which includes all premium channels, 4 SD boxes and one DVR HD box.
If we get the bundled service i will update this review, but as for now we are still 100% satisfied with every aspect of the service.
Followup comments: 
microdude431
Premium
join:2006-03-01
Whippany, NJ | Great Deal You got a great deal! Enjoy fios =) | |
| | FiOS CrAzY
join:2006-01-05
Bergenfield, NJ | Re: Great Deal What were some of the discounts you got? | |
|
FastiBook
join:2003-01-08
Newtown, PA | Discount.. We get a $ discount for bundled phone and internet.
- Andy
--
LETS GO METS! | |
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Review by iwnt14me
UPDATED: 2 days ago
member for 7.8 years, 1063 visits, last login: a few minutes ago
Newport News,Newport News City,VA
$109 per month (24 month contract)
about 1 days
"None ordered May 28th installed May 29th"
"None at this time"
"Beats Cox's Communications Hand Down"
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Updated 08/24/2008
Been almost three months and have only had one issue and that was a result of Tivo. Verizon pushed their new HD channels and realigned almost all of their channels in the process. So for one evening my 7 Tivos recorded some strange programs. I have upgraded to the 20 / 20. I have managed to convinced 21 people so far in my complex to drop Cox and go to this service. The picture quality is unreal. I also used the refer a friend option with my neighbors and have received the maximum of 12 each $50.00 gift checks that I can apply to my bill. That means at this rate my first 6 months are costing me about $24.00 a month which is a still. On all of my speed tests i have exceeded the 20 / 20. If your are in the Newport News, Virginia area and can get Fios I say drop Cavalier, Cox, Directv. I have only had Cox's service and it was in most cases worse then Charter and Suddenlink. I have had no billing issues to date and when I have called in the people I have spoken to were nice and quite knowledgeable.
***********************************************************************************************Ordered the triple play on Thursday May 28 around lunch time. and was given an install date of May 29th time window of 8-12. I was like wow technician showed up at my door at 10 am called me about an hour before to let me know his arrival time. This is in a MDU and form the time the work started in the MDU to my activation was 4 weeks plus. He did an excellent job installing ONT and running the required wires in the MDU. I was very impressed. He set up all three of my HD Tivos with cable cards single stream since they apparently dont have dual stream cards yet here. That was only draw back I had to take 6 single stream cards. I will contact the business office to see if they dual stream and if any one knows please hit me up and tell me. Overall I wish I had this 18 months ago Cox's service here in the MDU was really bad and they did not care. I plan to go door to door and let me neighbors know and come in look at the HD. Took 15/15 data plan
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Review by hroo772
UPDATED: 3 days ago
member for 6.4 years, 2257 visits, last login: a few hours ago
Mclean,Fairfax,VA
$55 per month (12 month contract)
about 7 days
"Extremly low latency, consistent bandwidth, great routing, no bandwidth caps"
"havn't found anything yet"
"If your looking for the latest technology, this is where it's at."
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I have ordered the 15mbps/2mbps package of FIOS which comes in at $55 a month. The order was easy to make over the phone because I knew the webordering was flawed. I was able to get a appointment with an installer a week later. A few days before the install a crew installed the wire from the aerial box. One the install date the installer came ontime and hooked everything up. Once a cat5 jack was put in I was able to connect my old router up which was already configured for PPPoE. This let me get connected right off the bat. Once I was browsing around the tech had me do a speedtest to make sure everything was alright, which it was. As simple as the install was for me, I think that everyone that can get this service should.
Since that time I've upgraded to the 30mbps/5mbps package which still gives me all the bandwidth I need. The extra upload speed has come in handy with the video work I do.
Update Aug 08: Moved up again and upgraded my speeds to 50mbps/20mbps. This speed is incredible and is actually all available at all times. I didn't think this would be a reality since US internet is pretty crap for the most part, but this blows it out of the water. Downloading full cd's from Microsoft (MSDN) takes less then a minute and DVD's are downloaded in under 5 min. At this point I don't know if Verizon can really screw up with their amazing track record.
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