Review by otmosziz 
UPDATED: 89 days ago
member for 105 days, 14 visits, last login: 52 days ago
 North York,ON
 $40 per month
 about 10 days
 "receiving phone calls in timely manner"
 "throttling, constant disconnection, rely 100% on bell, all they say is open up a ticket."
 "don't get fooled by the reviews, worse than bell. AVOID!!!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
within a month I have experienced total 9 days of disconnetion, 5 days on phone line. Every time I called them, they ask me If I want to open up a ticket, it means they will call bell to send a truck. It always takes one or two days longer than you directly call bell.
Worst company I have ever dealt with, stop blame on bell. Yourself is just worse than the bell. And Rocky I am still waiting for my refund for disconnected services.
Followup comments:  
R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON | Details please... Provide me your details (send a PM) and I'll look into your situation... | |
|  | otmosziz
join:2008-09-24
North York, ON
 ·Rogers Hi-Speed
 ·TekSavvy Solutions..
| Re: Details please... I have already sent you a message abount this and you told me same thing around end of sept, through dslreport.
Somehow sadly, I have signed up again with your company for a conventional phone line and it should've been working from 10th but the email says 'your activation date could be delayed up to 10 business days due to unanticipated circumstances.' -- Why are you doing this to me?
I will send you my info so you can look up in your database. See how many times I have called in september. | |
| 
cabana
now in strawberry
Assistant
join:2000-07-07
New York, NY |  (topic move) This Worries Me
Moderator Action
This topic was moved to the forum TekSavvy
stated reason was: Forum Assistance | |
| 
KPaul
join:2007-02-08
·TekSavvy Solutions..
·Rogers Hi-Speed
| my 2 cents (worth 5 actually) [Negatives] "throttling, constant disconnection, rely 100% on bell, all they say is open up a ticket."
throttling = bell
disconnection = who knows, mine was old house equipment
rely on bell = they buy their services from bell, so obviously...
open a ticket = they don't have trucks to come and service you at your house, bell does. it's also bells JOB
within a month I have experienced total 9 days of disconnection, 5 days on phone line. Every time I called them, they ask me If I want to open up a ticket, it means they will call bell to send a truck. It always takes one or two days longer than you directly call bell.
Worst company I have ever dealt with, stop blame on bell. Yourself is just worse than the bell. And Rocky I am still waiting for my refund for disconnected services.
** and wow, worst company? try bell, rogers, hell, even the 'perfect' world of best buy and crap... if you're having issues, work to fix it. there are solutions, but instead of being pissed off over them opening tickets. they need to trouble shoot, and that is a step in doing that.
--
I hate rogers and their CRAP tech. support... But, MAJOR kudos to the TekSavvy team!
Al Bundy - "Six bucks is too much money to spend on any woman." it's too true sometimes  | |
| | 
TSI Scott
Premium,VIP
join:2007-04-25
Chatham, ON | Re: my 2 cents (worth 5 actually) otmosziz:
We've tried a couple different mediums to reach you and have had no luck. We've sent you a PM, please respond to that or contact us here at 1-877-779-1575 so we can follow up. | |
| | otmosziz
join:2008-09-24
North York, ON
·Rogers Hi-Speed
·TekSavvy Solutions..
edit:
October 14th, @02:42PM
| Kpaul
** if you're having issues, work to fix it. there are solutions?????
What?
I live in a condominium of only 3 years old and approximately 700 units are in this building.
I bet majority of people in this building use bell or rogers as their telecommunication sp and all my neighbours having this trouble? and just sit there and relax? and I should not complaining about 9days of disconnection within a month?
I am located at Yonge&401 one of the most populated area in north york, and you want me to fix the disconnection??? while the cable room in the basement is only accessible by cable guy?
Be reasonable. How would you solve it? would you just sit and wait while your phone and internet are both down, CONSTANTLY! and you have already prepaid for the services?
THINK HARD, before you leave a comment on some post. How many times do you think I have called Teksavvy for SOLVE the problem? Wouldn't you want some REAL SOLUTION while the line goes off the next day the technician has visited? and If I have repeated that routine whole month? would you be happy? would you find some solutions by yourself?
I wonder where all you teksavvy su*k-ups coming from. | |
| | | kbray
join:2005-01-08
Etobicoke, ON
·TekSavvy Solutions..
 ·Primus Talkbroadband
| Disconnection issues You have an issue with the line..
BELL canada provides the END USER network between you and any DSL ISP.. no matter who the company is. Bell does not provide anything else.
Bell's responsibility is to ensure that your line to your home is working correctly. In this case it appears they have not done so.
The only thing Teksavvy and any other 3rd party can do is open up work orders with Bell to get it repaired. You apparently have line errors which would explain the disconnections.
Bell does not always do this work correctly which requires your co-operation with any 3rd party ISP's support to get the issue corrected, sometimes resulting in the 3rd party having to go high up in the chain at Bell to get the work done.
I would call Teksavvy, and work with them to get this corrected as it appears Bell needs to get pushed to get this work done, as without you 3rd party ISP's have limited info other than what Bell sends back to them. | |
| | |
KPaul
join:2007-02-08 | Re: my 2 cents (worth 5 actually) read my threads in the forums........
Ive been dealing with shit too, so I can understand, but at least I'm smart enough to know it's not TS's fault, it's bells. | |
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