 Review by bent 
UPDATED: 66 days ago
member for 3.9 years, 1112 visits, last login: 2 days ago
 Longmont,Boulder,CO
 $55 per month
 "nice and fast when it works"
 "had some problems, but is ok now"
 "if they can keep the 100% (or close) uptime, i'll stay"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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so i've had comcast for a while now, and i used to love it. lately, over the past month or so, the service has become very unreliable and very often super slow (i got a speed test result of 12/144 tonight! should be 3000/256, and when its working, it is.) I'm looking into my options, including wireless (i've heard good things about Mesa here in Longmont) If Comcast can't get their stuff together here, I'm gone. $55 is WAY too much to pay for speeds that are often in the 56k dial up range. I'm curious if anyone else here in Longmont CO (or elsewhere in Boulder county) is having these same problems?
update 12-23-04
so i've been having this problem intermitently for the past month or so. finaly, after having my work interupted for the god-knows-how-many-th time, i decided to call tech support and see what the problem was. the phone tech was able to ping me and duplicate the severe packet loss i was experiencing. he said that it was probably the modem, and that thwy would roll a truck to test and replace it if necessary.
that was on tues the 21st. my service call was schedualed for today from 4-6:00. after waiting for 2 hours, i called to find out where the tech was, and was told "your service call was canceled because there was a service outage in your area at the time of your complaint" no call, no show, nothing. if *I* did that at *MY* job, i'd be *FIRED* arrrggg i'm pissed. no other alternative, which makes it even worse  i have a line monitor set up so i can document these constant service outages and get some of my $55/mo back.
update 1-03-05
go figure... not a single outage or slow down since i complained and set up the line monitor. i guess they fixed what ever it was that was causing the problem.
update 1-13-05
So it's been running at 100%, no noticeable slow downs. NOW i'm getting what i'm paying for... a very fast, very reliable connection. thanks Comcast
update 2-13-05
Over the past year, I've had some intermittent speed/reliability issues, but they seem to have fixed whatever was wrong, because I am getting advertised speeds on a regular basis now. Now lets see if can stay good for more than three months at a time.
update 10-3-07
Oh. man. My connections been great for a while now, but recently went to hell, with bad packet loss on the last 2 visible hops:
»/linequality/nil/2289983
»/linequality/nil/2289987
Comcast, to their credit, has admitted they have a problem here, but so far (couple weeks) no solution. As I've said before, the speed is decent, but god damn. Seagate and IBM both have good sized offices here, and with CU right down the road, suburban Boulder county isn't exactly the sticks.
Throw some money at your network here and retain some (mostly) happy customers.
update 6-24-08
Wow. they've managed to go almost a whole year with out pissing me off bad enough to write a review. Speeds are half or less than what they should be. Tech coming on Saturday.
Followup comments:  Gryyphyn
join:2006-02-16
Royal Oak, MI
 ·Comcast
| Comcast needs some work I agree with you. I'm having similar problems, though not so bad. I'm hovering around the 300k mark right now, though I should be at 3000/150. The only time I see an improvement is if I hook a good torrent on Azureus and have time to optimize my settings for it. I've peaked at about 3114 on a bitchin torrent that had a lot of hosts to hook, but I shouldn't have to wait for a great torrent to get the speeds I need to see if I'm doing some major downloading.
My only suggestion to everyone is check your lines, both your coax and your CAT5. I was having problems initially because the crap in my walls is older than I am, and that's a feat. My CAT was impeccable but the biggest slowdown was my house lines and Comcast's repeater/amplifier. Their amp hadn't been serviced for over two years and it was 3hz off sync. Once they fixed that everybody's reception and carrier signal improved.
One last tip for all the Comcast users using Comcast cable modems: find the IP for your modem and punch it in to your favorite browser. Run through the sys settings and find the syslog whenever you have a tech come out. Show them the log, especially if it is an intermitent problem. That's how they figured out the problem with the amp and sent a line tech.
Gryyphyn, Section-9/The Wired
"What I thought I'd do was I'd pretend I was one of those deaf-mutes. That way I wouldn't have to have any more goddamn stupid useless conversations with anybody." | |
| joos
join:2008-06-26
Taunton, MA | :) the default gateway for all comcast modems is 192.168.100.1.gateways are 192.168.0.1 user/password is comcast/1234 | |
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