 Review by rcbrcb 
UPDATED: 101 days ago
member for 1.8 years, 611 visits, last login: a few hours ago
 Chicago,Cook,IL
 $135 per month
 "Digital Offerings in Chicago"
 "HORRIBLE Customer Service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Now that RCN has upgraded their plants in Chicago to be full Digital and increased their HD channels they are a pretty good choice. Their customer service is unexcusable, however! The 3rd party call center is USELESS. Without the RCN guys that monitor the BBR forum, I would have switched to DirecTV or Comcast long ago. I truely feel sorry those that dont know about this forum. The other thing thats bugs me is their treatment of CabelCards....Most CSR act as if they dont know what they are or say that it is an outdated technology.....I have been given SO much false info its amazing! GET OVER IT, not everyone wants to rent your crappy equipment!
7/30/08 - I dumped my $40 RCN Phone line and ported it over to the new $10 per month T-Mobile @Home Unlimited Service.
9/20/08 - RCN has added about 15 new HD channels this week to the Chicago Lineup....Well Done!
9/26/08 - The RCN Overseas Call Center has slipped to a point that is below horrible. It is almost impossible to get them to sucessfully complete a task like troubleshooting an issue or adding services to your account...
Followup comments:  
beltway
@rcn.com
| RCN and Cable Cards I couldn't agree with you more about RCN dissing people with CableCards. I don't want the box. There's not enough content on the HD channels to warrant it.
I've had a technician out twice because I'm missing 3 of the Basic HD channel lineup and 2 others are breaking up. He's checked everything. The lines, the pole, the connections..Refreshed the connection.
It's clear to me that RCN hdqtrs is blocking some of the basic HD channels for which i am paying. I've called a supervisor and left messages 3 times and had no return call. There's no way to get to a real person locally (DC)(and who's not in the Phillipines) who can unlock HD channels that I should be getting.
I've wasted enormous amounts of time calling and e-mailing about what should be a simple issue of unblocking a few channels. | |
|  | tvdrew
join:2008-08-20
Washington, DC | Re: RCN and Cable Cards Which ones are you missing? I've been missing 3 of them as well--NFL Net, Versus, and one other. They can't seem to figure out why I'm not getting them (told me I should), but can't come up with a fix. | |
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