Review by Tape_Worm 
Posted: 96 days ago
member for 96 days, 0 visits, last login: 96 days ago
 Calgary,AB
 $56 per month
 "Incredibly fast even at peak times. Very stable."
 "Nothing major."
 "Probably one of the better providers in the country."
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(ratings match consensus)
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I'm using the Shaw Extreme 10mbit/1mbit package. It's not perfect, but then nothing is.
The order process wasn't particularly painful (although the billing system was) and there were some minor hiccups (too much signal) at the beginning. But these were corrected on the 2nd tech visit. I was lucky to get a 1/2 decent tech on my 2nd go around, the 1st tech was lousy.
I almost always get ~9 mbit/s, although in the last two weeks it's been severely diminished due to some work that they're doing in my area (confirmed with Shaw). But normally it's full speed.
I've only had to call the tech support a couple of times, and they were pretty good (i.e. not a lot of meaningless diagnostics nor jumping through hoops like Rogers). And all of the CSRs were friendly.
Compared to the other providers I've tried (that is, Telus, Bell and Rogers) they're top notch. When I had Rogers in Toronto, it was a nightmare for stability and Telus was a rip off (I was paying approximately the same amount for 1/2 the speed - I had no choice in this case). And Bell, the less said, the better.
I wholeheartedly recommend Shaw.
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