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Review by stenman 
Posted: 1.7 years ago
member for 1.8 years, 29 visits, last login: 88 days ago
 Salinas,Monterey,CA
 Contract price not specified.
 "better than dial-up"
 "Actual speed is 40% of advertised rate - will disconnect without notice"
 "avoid unless you are desparate - get 12 month contract"
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I was with DirectWay through Earthlink for 4-1/2 years. Service level was good most of the time but DW4000 modems and horn design of dish caused problems. In order to get the new dish and DW7000 modem I had to end my Earthlink service and order new service from HughesNet. Paid $600 for dish installation and had speeds of 720 down and 122 up showing on HughesNet internal speed test. Important that the test speeds are roughly 4 times faster than what you can expect to see in real world use. FTP to a commercial site and speeds on average are 30K upload.
Starting in January my upload and download speeds crashed to where download speed has averaged under 260K on the HughesNet test site and often for days at a time the download speed is under 100K. Tier 4 support has stated that the problem is available bandwidth and that there is nothing they can do about it.
After repeated calls to HughesNet tech support and complaining to their Customer Care center and lodging an official dispute with HughesNet they proceeded to cut my service with no notice and lock my account. I was told to contact Executive Customer Care but no one at the HughesNet Customer Care center could either connect me to ECC or provide me with a phone number. They did offer to provide me with their mailing address.
I am currently paying for HughesNet service but using my newly created Earthlink dial-up account to post this message as I have no service from HughesNet - just a $600 dish sitting on a pole. In 30 years of experience with phone companies and ISP's I have never had to deal with such an arrogant and unhelpful company. They have a virtual monopoly and it shows with their complete disregard for their customers.
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