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Member review of Comcast


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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:


$73 per month avg ($25 to $251)

Speed test results 3 year trend
Review by tdumaine See Profile
UPDATED: 40 days ago
member for 4.8 years, 1627 visits, last login: a few hours ago


Redmond,King,WA
$62 per month
"Speed, price is ok"
"Horrible tech support. Horrible customer service."
"Hope to have alternatives in the area in case of problems"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    »[Connectivity] Noise causing packet loss

    Says it all

    Refuses to issue credits even. Glad fios is here and will be installed on Dec 2nd. (11/24 currently)

    UPDATE - 11/25/08

    Credits still not issued, problem seems resolved but will need to monitor for a few days. Tentatively it was the comcast supplied Aris emta modem.

    UPDATE 2 - 11/26/08

    One months worth of credits, but the modem did not resolve it, the issue has reared its head yet again.

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    Followup comments:
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    tdumaine

    join:2004-03-14
    Redmond, WA
    ·Comcast

    Moved to Redmond, WA

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    Nightmare now.

    See: »[Connectivity] Noise causing packet loss

    Pretty much an unusable connection with big time packet loss. Executive escalations is attempting to fix it, but failing miserably so far.

    Line tech had us disconnected from the tap, still saw noise in the system (comcast side of the lines, not our internal wiring), but every support rep i talk to wants me to rearrange my network (take out my router) when its an issue already determined to be on the outside lines. Very frustrating, and worthy enough to update my review.
    permalink · 2008-11-24 09:41:08 · Print · Reply to this
    tdumaine

    join:2004-03-14
    Redmond, WA
    ·Comcast

    Re: Moved to Redmond, WA

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    permalink · 2008-11-26 06:23:38 · Print · Reply to this
    Forums » comments on review of Comcast

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