Review by Mr Matt 
UPDATED: 256 days ago
member for 343 days, 215 visits, last login: 3 days ago
 Eustis,Lake,FL
 $42 per month
 about 2 days
 "Reliable Service, All signal levels are optimum at modem."
 "Cost for speed provided."
 "I would recommend Comcast unless, reliable DSL service is available at lower cost."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Options: I moved to a new home and had a choice of two service providers, Comcast and Embarq. I choose Concast because they did not require a one year service contract, Embarq did. I was required to keep service for 60 days to get the deal below.
Service: The package included Six for Six. That is Six Mb for Six Months for $19.95 per month. At the end of Six Months the rate increased to $42.95 per month. The deal also included a free Motorola SB5101 after two rebates were applied for and received. A self install kit with very high quality splitter. I also received a $100.00 gift card from Circuit City. I was not happy with the charges after the Six Month Promotional Period. At my old residence, I subscribed to a bundle which Adelphia offered for customers subscribing to the Ultimate (CATV) Programming Package. The bundle included a Six Mb Broadband connection for $24.95 per month. The regular rate for a Six Mb Broadband connection without the ultimate package was about $52.00 per month. I wish Comcast offered the same bundle.
Order Process: I checked with several electronics stores to get the best deal. It turned out that Circuit City had the beat deal. One inconvenience was that I had to order service through a distant Circuit City Store because the newer Motorola SB5101 Modem was not available at the local store. I placed the order with a salesperson and was handed a self install kit, modem and a stack of rebate forms.
My new home included a structured wiring cabinet where I installed the SB5101 modem and a D-Link DI-604 E1 wired router. I planned to install a wireless access point at a more central location later. I used a data cable already installed by the builder to establish a hardwired connection to my computer. Two days after I placed the order I placed my first call to Comcast to complete the installation. When I advised the Comcast technical representative that I was using Thunderbird as an e-mail client and did not want to run the self install CD they asked me for the MAC Address of the Modem and provisioned it. Within minutes I was online. According to the sales agreement I own the Motorola SB5101 modem and there is no monthly charge for same.
I must admit that the prior torture I experienced trying to self install Adelphia Broadband in September 2001 helped me avoid the same problems installing Comcast Broadband in December 2006. I learned not to run the provided self install CD if possible, particularly if I was using a non-standard Browser or E-Mail client.
April 24, 2008
I have had Comcast Broadband Service for several months now. I have lost the ability to access the Internet for from Two to Three Hours several times, even though my Basic and Digital Cable Service remained unaffected. When I tried to report the problem all Comcast Telephone Lines were busy. I know that the problem was upstream because the Modem retained it's IP Address during the outage. Once or twice although I could not access Google, the only URL that I could connect to was Comcast.com. When service is functioning correctly the upstream and downstream speed have improved. I have replaced my wired router with an AZIO AER114 which is rated by the manufacture at 70Mbps WAN to LAN. I typically see the upload and download speeds shown below using Speakeasy Speed Test.
Test run at 7:45 PM
Last Result:
Download Speed: 22537 kbps (2817.1 KB/sec transfer rate)
Upload Speed: 1591 kbps (198.9 KB/sec transfer rate)
My old router limited my Download Speed to around 16Mbps. If you want to save some money and do not need a high speed connection you may want to try Embarq DSL. Unfortunately Embarq requires the subscriber to sign a one year contract or pay an additional fee of $10.00 per month.
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