Review by SipSizzurp 
UPDATED: 86 days ago
member for 3 years, 877 visits, last login: a few hours ago
 Hilo,Hawaii,HI
 $57 per month
 "Dial Up is the only alternative."
 "Tech support acting stupid to cover for bad service"
 "Lucky to have Broadband. Wish we had some alternates."
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Connection Reliability:
Tech Support:
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Value for money:
(ratings above consensus)
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Basic service 5/512. Install - Picked up the already activated modem, drove home and plugged in the Coax and CAT5. Immediately online. No contract or credit check. Paid first month at sign-up and are billed monthly. Dynamic IP. 1 day service outage in 18 months. All else just peachy.
One helluva an update for you, DSLR ! Road Runner has way oversold their service in this market. Ping time-outs are running an average of 20% !!
Commercial tech support has been consolidated to a more central location. Instead of IT professionals and system technicians to handle technical issues, they have substituted in a bunch of teen-age McDonald's minimum wage rejects to handle their COMMERCIAL tech support. Really sick. They are now blitzing the market with VOIP phone service to try to snuff out Verizon telephone. Needless to say, nobody can get a reliable dial tone. I am in the process of switching my commercial customers back to T-1 service, my only alternative.
Update 10-11-08...
System is over-sold in capacity. Tech support has gone from poor to violently malicious after being consolidated to a new call center. Service itself is only 90% reliable. Local technicians are too lazy to fix the rainy day leak in the cable. TWC has been good about periodic upgrades in basic speed packages, but we are starving for any competition such as DSL, and will be having Barbequed Road Runner sandwiches for lunch as soon as it is. Periodic speed package upgrades have been great. Have had only one price increase, but it was reasonable compared to the upgrades. They have obviously started traffic shaping. Downloads from Microsoft are hitting nearly 20 Mbps. Speed tests are peaking at around 12 Mbps on a 10 x 1 Mbps package. Torrents are about 3 Mbps which isn't too bad.
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