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Member review of Videotron


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Reviews:
read 169 reviews (78 positive) (44 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$52 per month avg ($33 to $75)

Speed test results 3 year trend
Review by didcrywolf See Profile
UPDATED: 153 days ago
member for 6 years, 25 visits, last login: 85 days ago


Mont-Royal,QC
$85 per month (10 month contract)
"VOIP works fine"
"Cable is very expensive and as ISP Price gougers, 30 minutes wait time for tech support, customer service"
"Way over Priced"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    Ok well I'm leaving Videotron. After three bills over $240-275 a month for triple play ENOUGH is ENOUGH!
    They just get me too upset this last time.
    In June when my high-speed Internet kept bumping me $30 a month in extra-downloads from my kids streaming music 24/7 I opted for the $74.60 ultra-high speed with no measurable increase in data speed and upped my limit to 100Gb. Bad timing on my part because with the kids away we are down to 20Gbs.
    But what got me really p *& OFF was that Lately my network has to be rebooted because the system fails to reach IPs on the WAN... easy ones like hydroquebec.com...
    I called Vid to say I wasn't very satisfied and their customer "loyalty" officer told me I would have to pay $120 to leave because I was on a auto renew from June...
    YOU want war, YOU got it!
    I looked around and for $108 TAX IN a month I will get MORE from Montreal DSL /Techsavvy then I ever did with Videotron
    200Gb/month limit
    2phones lines : 1 with 3 services voice mail, call display and call waiting, the other with unlimited NA America calling
    The sign up fees are a bit steep at over $200 with the modem but I figure to recoup that in less than 4 months AND for $3.00 a month you can have a fixed IP if you so wish... NOW DSL Montreal don't make me regret this!!!!!!!
    On to replacing cable... anybody got some pet rocks to replace the TV?

    Followup comments:
    view ALL 6 comments

    tkjmbny567

    @videotron.ca

    Hmmm...

    I feel bad for you. You think this is Videotron's fault if you can't control your kids? This is ridiculous. As for the problem with some domains how did you came to the conclusion the problem wasen't on your network? Did you actually try to diagnose the problem at all beside calling Videotron? Oh btw, it's 120$ PER service you want to cancel so you will owe 360$ to Videotron if you choose to quit. Have a nice day.
    permalink · 2008-08-06 15:33:37 · Reply to this

    dude1234

    join:2002-12-06

    Total Waste Of Money

    Videotron is a complete waste of money. If people actually bothered to shop around for internet they would realize that Videotron is a total scam. There are so many ISP's out there that offer much higher caps or unlimited (Teksavvy comes to mind). It's a good thing you've decided to leave. Good For you!
    permalink · 2008-08-09 14:18:34 · Reply to this

    Drake The Dog

    @videotron.ca

    Videotron is the best

    Videotron is the best service you can get in Quebec and you can say whatever you want of their technical service, its 24hrs a day and not in India like the rest of them. DSL sucks big time compared to cable, and people who cant control the downloads of their children are the ones responsible. End of story.
    permalink · 2008-08-10 22:15:36 · Reply to this

    adisor19

    join:2004-10-11
    ·Radioactif
    ·Videotron
    ·Look Communications

    Re: Videotron is the best

    said by Drake The Dog :

    Videotron is the best service you can get in Quebec and you can say whatever you want of their technical service, its 24hrs a day and not in India like the rest of them. DSL sucks big time compared to cable, and people who cant control the downloads of their children are the ones responsible. End of story.
    Videotron is indeed a GREAT quality service. Their speeds are constantly high just as advertised. The problems is : the price. For the caps that you have, the ammount they charge per month is pure rape.

    Adi
    permalink · 2008-08-10 22:23:05 · Print · Reply to this

    silvio1

    @videotron.ca

    $$$$$$$$$

    well i cant complain about the speed from videotron, what i can complain on is the high cost and extra $$$ spent per month when you exceed your limit.im not a bell fan but i gotta say they have the unlimited download that i find very attractive to my wallet.and videotron fix your problems damn modem always resets which mean i loose all phone calls.you wanna charge more you better give a better service.
    permalink · 2008-08-12 10:20:08 · Reply to this
    warhammer37m

    join:2006-08-15
    Saint-Jean-Sur-Richelieu, QC

    Re: $$$$$$$$$

    Sorry but Sympatico has caps too on DSL, i'm on Sympatico and have a cap of 60GB. they no longer have unlimited caps.
    permalink · 2008-08-29 00:29:01 · Reply to this
    Forums » comments on review of Videotron

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