Review by iman_b 
UPDATED: 174 days ago
member for 174 days, 5 visits, last login: 144 days ago
 Montreal,QC
 $60 per month (12 month contract)
 "pretty fast"
 "expensive, 20G download limit, very bad customer service"
 "it's not worth it"
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(ratings match consensus)
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The above pretty much sums it up for me: a pretty fast connection but with a download limit of 20G it is too expensive.
I personally got very bad experience with their customer service. When I wanted to quit their service a year ago, the Videotron agent matched the rate of the competition for the entire year. But after six months, the rate went back to normal Videotron level ($25 a month more). when I complained to Videotron, they said they would inquire and call me back. That never happened. So i called again, was promised to be called back, but they didn't. This repeated a couple of times. The reason that they never returned the call as promised was not because they were away or something: they did find the time to send me a notification that if I didn't pay the $150 they were overcharging me, they would hand over my file to a collection agency. If anybody has similar experience, I'd be very interested in hearing about it. In the end I decided to pay the extra $25 a month they charged me and stopped the internet service with Videotron when the contract finally expired.
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Videotron
