Review by cfdstocks 
UPDATED: 152 days ago
member for 7.6 years, 676 visits, last login: 18 days ago
 Mountain View,Santa Clara,CA
 $49 per month (month by month)
 about 1 days
 SBC
 "Actual transition to covad happend with no hitch. Modem just resynced."
 "No notice of new IP address cost me 4 days of e-mail service."
 "Mostly smooth upgrade given a forced change by MCI"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I am adding this review as I am being transition from MCI/Worldcom/uunet to Covad, all resold by
cyberonic. I was a Worldcom customer since Telocity/DirectTV DSL went belly up, and I wanted a
static IP address at a resonable cost. This eliminated SBC, and Comcast from the running. I have been
happy with Worlcom for 3+ years, and hate to see them go.
The good: I was moved to Covad with no problems, (or as you will see notification) I just woke up one
day to find that my IP address had changed. Cyberonic had managed to rebrogram my Worldcom
proviced modem to work with Covad, and done a successfull hot swap while I was asleep. Later on,
the same thing happend for my upgrade transition. I just noticed that my modem was now synced at
3mb, with no action required on my part. I requested 6mb upgrade, but I think I am too far for this. However
since there was no notice, I don't actually know why I am at 3mb instead of 6mb, but I am happy with 3mb.
The bad: I run a DNS server, e-mail, and web from my home. Without notice, I was not able to prepare
for the change. This meant that when the change happened, I still had a long TTL with my DNS
and as a result lost about 4 days of service while the Internet learned of my new IP address. This
transition could have been perfect if they had notified me of the details. Not all of us DSL users
are simple web surfers. Some of us use ISPs that are static IP friendly for a reason, and it would
be nice if the ISP would understand and respect this. It is why I pay $53 rather than $13 to pacbell.
I also try to be understanding and know that I am a hobyist and don't pay $1k for a real business
line. However, a little cooperation can give me a great value of business class service, not guaranteed
for a price I can afford.
Hit my first problem in over 2 years, and it has turned out to be a mysterious problem with my firewall
software. I continue to have minor problems because of long wire loop (14,100 ft). My
price is $49,
rather than $52 because I was unable to get 3mb service. While investigating my upload speed problem,
the tech identified a packet loss problem that he was able to reproduce while physically at the CO. He has
requested that my line card be checked out for problems. A couple of notes on Cyberonic.
It was difficult to get to the point of getting a tech sent out, due the possibility of a charge. Some of
the diagnostic hoops I was asked to do after Covad suggested that a home visit was needed seamed ridiculous.
An example of this, was a request to replace my modem after I had already got the exact same results with
2 different modems. Of course all of this just makes it more embarrassing that the root cause of the problem
turned out to be some kind of software configuration problem on my side. I just never expected a firewall
to result in very slow upload speed as its only symptom.
As a static IP customer, the choices are limited and getting more limited all the time. Therefore, I hope
this service continues.
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